Handcrafted Products Worldwide Shipping (2-5 Days) Dutch Quality
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Customer Service

Questions? We help you out!

Order One Or More Products

Click "Add to cart" if you want to buy a product. Make sure you select the correct size. To finish the order, click on the cart in the top right corner on your screen. Then you continue to the payment process. You need to specify your delivery / billing address and you need to select a payment method. After succesful payment, the order is placed.


Adjusting Your Order

After you succesfully placed your order, the products will be collected in our warehouse for shipment. If you want to adjust your order, please tell us as soon as possible. After the shipment left our warehouse, it is nog possible to make an adjustment to your order.


Shoe Size

To find your correct Lureaux Size, please first check the Lureaux shoes you already possess as a reference. In case you don't have Lureaux shoes, in general, just pick one size smaller than you would normally wear, because Lureaux shoes are large fitted. For example, if your normal size is 42, you need to order Lureaux Shoes in size 41. Our experience shows that when you use this rule of thumb, you will get the correct size with a probability of > 95%.


Confirmation Email

After we succesful order placement we will send you a confirmation email. Is the money deduct from your (bank-)account, but you did not receive a confirmation email? Please check your junk/spam folder. If you created an account on Lureaux.com, your order will be presented in the top of your account page.


Cancel Your Order

Cancellation is not possible after your order is processed. Orders can only be cancelled if your order is still in our warehouse (i.e. is not on its' way to the delivery address). If you want to cancel your order, please contact our customer service as soon as possible.


Account

It is possible to create an account for this webshop. An account makes future orders even more convenient. Click on "My Account" in the top right corner and select "Create Account".


Log On Problems

In case of log on problems, please check the error message and code. The most common mistakes are typos in username and/or password. You can get a new password if you can't remember your current password.


New Password

Click on "Forgot Your Password?" and submit your email. Within a few minutes you will receive a link to change your password.

Payment Methods

You can choose one of the following payment methods:


- Paypal

- Creditcard

- iDeal

- SOFORT Banking

- Bancontact/Mister Cash

- Belfius Direct Net



Receive Invoice

You will receive an order confirmation and invoice via email.

Delivery Time [Shipments Outside The Netherlands]

We always do our best to let you wear your Lureaux Shoes as soon as possible after ordering. Shipments leave our warehouse from Monday untill Friday. International shipments will be delivered in 2-5 working days.

After we processed your order, you receive an email with your Track- & Trace number. With this Track- & Trace number you can check the estimated time of delivery.


Shipping Costs [Shipments Outside The Netherlands]

You pay a small delivery fee, depending on the country of delivery. DHL / FedEx charges us for each shipment depending on the country of delivery. It is for instance very costly to ship to Hawaï, but relatively cheap to ship to Germany. We decided to pay €6,- for each order outside the Netherlands. The remainder will be paid by you, the customer. The shipping costs will be added directly to the total costs of your order after you specified your country of delivery.

 

In case you are not at home when the delivery takes place

If a package can not be delivered to you or the addressee, it will be offered to the neighbors. If the package can not be delivered to neighbors, it will be delivered again the next day. The chance is therefore that the order will be received by the recipient one day later. If the consignee and the neighbors are not at home at the second delivery moment, then a message from the shipping company will be left in your mailbox. This indicates which pickup point you or the recipient can pick up the order.

In case the shoes don't seem to fit or in case you have changed your mind and want a different style, you can just return or exchange your shoes.

Download our return / exchange form. Send your shoes, including a complete return / exchange form in a solid shipping bag or box back to the address below. Send a copy of the complete return / exchange form and the shipping receipt to info@lureaux.com. We will process your return / exchange request as soon as possible.

Please note that you return your shoes within 3 months of the order date. We only reimburse shipping costs for returned / exchanged products if 1) we receive a shipping receipt of the returned products and 2) the products are returned from the Netherlands, Belgium, France, Germany, Austria or the United Kingdom. If you return products from another country, we cannot reimburse you for the return shipment.

Return Address:

Lureaux
Coenecoop 595
2741 PT
Waddinxveen
The Netherlands

Is there anything unclear? Just contact us. We will always try to help you. You're not satisfied? Then we are not satisfied!